Problem

Solution

    1. This is due to software security.
    2. Renter your software licence or plug in security dongle.
    1. Shutdown computer and printer
    2. Disconnect USB cable from printer and computer then reconnect.
      (this cleans the connections).
    3. Then restart both units
  1. Check that the barcode on the cartridge door is clear of dust

    It is located on the left side of cartridge holder 4 on the flat stem sticking up, it is a black sticker with 2 silver stripes
    just give it a wipe with your finger.

(Service Required)

  1. Grey Feed rollers need cleaning.

(Service Required)

Cause:

  1. Printer carriage sticking while printing

(Service Required)

Causes:

  1. dirty print head
  2. bad linefeed adjustment
  3. bad ribon
  4. bad print head (need mech-unit)

(Service Required)

Causes:

  1. paper feed clutch gear not working correctly